Refund policy

At Ze'or, each piece is carefully inspected and packaged before dispatch. Due to the nature of our products, we do not accept returns for refunds. However, we offer exchanges under specific circumstances outlined below.

Exchange Eligibility

We offer exchanges only in the following cases:

  •        The product received is damaged during transit.
  •        The incorrect size was ordered and an exchange is required (subject to stock availability).
  •        To be eligible for an exchange, you must notify us within 48 hours of receiving your order.

Mandatory Unboxing Video

 

For any damage-related claim, an uninterrupted unboxing video is mandatory. The video must clearly show:

  •        The sealed package before opening
  •        The opening process
  •        The condition of the product upon receipt

 

Unfortunately, damage claims submitted without an unboxing video cannot be processed.

Conditions for Exchange

To qualify for an exchange, the item must:

  •        Be unworn and unused
  •        Be free from scratches, damage, alterations, or signs of wear
  •        Be returned in its original packaging
  •        Include all original tags, certificates, authenticity cards, and any complimentary items received with the order

Ze'or reserves the right to decline an exchange request if the returned product does not meet these conditions.

Store Credit Policy

In cases where an exchange cannot be fulfilled due to stock unavailability or other approved circumstances, Ze'or may issue store credit equivalent to the value of the eligible product (After Tax)

Store credit :

  •        Is valid for 12 months from the date of issuance.
  •        Is non-transferable and cannot be redeemed for cash.
  •        May be used toward any future purchase on Ze'or. 

Non-Exchangeable Items

The following items are not eligible for exchange:

  •        Products requested for exchange after 48 hours of delivery
  •        Products showing signs of wear, use, damage, or tampering
  •        Items returned without original packaging, tags, certificates, or accessories
  •        Customized, engraved, personalized, or made-to-order products
  •        Sale, promotional, or clearance items (unless damaged in transit)

Exchange Process

Customers are responsible for securely packaging the item for return shipment. Shipping charges for the return have to be borne at the customer’s end.

Once the returned item passes quality inspection, the exchange or store credit process will be initiated.

Contact Us

To initiate an exchange request, please contact our customer support team (contactus.zeor@gmail.com) within 48 hours of receiving your order, along with your order number, photographs of the product, and the required unboxing video (for damage claims).

Please note: Ze'or does not offer cash refunds. Any approved compensation is issued solely in the form of Ze'or Store Credit, valid for 12 months from the date of issue.